From the article: Top 10 Ways to Turn Off Customers
We all have our own little pet peeves and what may turn off one customer may not bother another. When you walk in to a retail store, what part of the store's atmosphere may affect your shopping experience? What turns you off in certain stores? What Turns You Off?
Judgemental Sales Reps
- Old people who work at retail places and look at young people with tattoos, such as myself, like we're out of place in their store.
- —Guest Stephanie
Outside of the store
- The outside appearance is very important. Pick up the trash outside your store location. Also empty the trash outside your store, an over flowing trash can is not pretty.
- —Guest Michael
CUSTOMERS
- Sometimes we as customers blame our own lack of responsibility as well as what we present as irritation for the workers in the store and we tend to lean on the fact that they get paid to deal with this, that is not always fair. IE: bringing back items that are used/old/destroyed by ourselves, throwing money because of their race or etnic background/cursing them out/showing attitude based on how we see them, asking for a penny or more!, wanting to speak to a male vs female or white vs black. We must admit, this does happen. My golden rule is that I would never act a way I wouldn't want someone to act at me when I'm at work.
- —Guest XO
Gum Chewing
- when i see a sales person chewing chewing gum in a very nasty way, that turns me off.
- —Guest ruchira
Bad Customer Service
- Usually, what turns me off most is bad customer service at a retail store. It is true, there are many stores with unpolite staff out there. What also irritates me is how most problems are blamed on the machine (so called "system"). When I want to change something about my purchase, or have any unusual activity or demand, usually they blame that the system is not able to do this, and they back off. I am a pretty flexible person, and would rather like to hear some alternate solutions to solve my problems rather then findind out that its not possible to satisfy customers with the existing system.
- —Guest Owais
Tattoos and Piercings
- This has more to do with retail workers than the store itself, but I really get turned off when I walk into a store and see sales clerks with piercings and tattoos. Maybe I'm just old and don't 'get it' but it really looks unprofessional.
- —Guest Sandy
