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Definition: A sales technique in which the salesperson recognizes what a customer is purchasing and will make suggestions or recommendations of other related merchandise the shopper may also be interested in purchasing.
Also Known As: Suggestive Selling
In our store we do not have salespersons so it is the job of the cashier to cross-sell to shoppers. The cashier is trained to suggest related merchandise based on the items the customer has decided to buy.
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