The Return Policy:
Return Form Details:
The information obtained from the customer should include:
- name, address and contact details
- proof of identification
- description of the original purchase
- reason for return or refund
- type of return requested
- additional notes, if needed
Some states have regulations governing returns and other consumer transactions. Be sure to know what details your retail business can or cannot collect from the shopper and how that information should be stored.
How to Use the Data:
Store management can give the customer a follow up call. This may reveal any customer service issues or product concerns the shopper didn't mention during the return process.
Retailers will need to keep a record of refund transactions for accounting purposes.