Good store management can be an effective tool against shoplifting
. Retailers should also use store layout, adequate inventory controls and follow common security practices to combat shoplifting. If your store has been designed to reduce shoplifting
, another form of prevention is to use customer service techniques to take away opportunities to steal.
Time Required: < 20 Minutes
- Staffing: Schedule an adequate number of employees to work at one time.
- Greetings: Greet every customer that enters the store. This lets the customer know you are aware of their presence.
- Be Attentive: Make yourself available to all customers and never leave the store unattended.
- Receipts: Give each customer a receipt for every purchase. Require receipts for refunds for cash. Trash any discarded receipts immediately.
- Stay Focused: Don't allow customers to distract the cashier while another person is being checked out.
- Bag Check: Implement a policy and procedure for backpacks and bags brought in by customers.
- Code 3: If you notice suspicious activities, alert other employees immediately. Many stores have a security code to alert staff of possible shoplifters.
- Helping Hand: Approach the suspicious person and ask if he/she is finding everything okay. Mention that youll be near by should he/she need your help. Make the shoplifter feel watched.
- Tag Swap: Cashiers should watch price tags and be on the lookout for price switching. Ask for a price check if something seems out of place.
- Hidden Items: Shoe boxes, pocket books, baskets with lids and any other product easily opened should be inspected by cashiers to be sure it does not contain other merchandise.
- Sealed Shut: Every bag should be stapled closed, with the sale receipt attached.