Customer Service in Your Retail Store
Develop customer-friendly policies, train your employees to provide excellent customer service skills, and learn how to personalize your shop's customer service. Browse our list of Mystery Shopper providers. We also have tips for creating customer loyalty, dealing with disgruntled customers and other customer relations advice.
5 Ways to Lose Customers
Without customers, we wouldn't be in business. That is why it is surprising how easily retail shops unintentionally drive customers away. Here are five simple ways to lose customers.
Without customers, we wouldn't be in business. That is why it is surprising how easily retail shops unintentionally drive customers away. Here are five simple ways to lose customers.
10 Ways to Turn Off Customers
As retailers, we can't afford to turn off a single customer and image is everything. Take a look around your retail store. Do any of the following situations exist? Here are ten ways your store may be turning off customers.
As retailers, we can't afford to turn off a single customer and image is everything. Take a look around your retail store. Do any of the following situations exist? Here are ten ways your store may be turning off customers.
15 Things Retailers Should Never Say
We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negatively impact our customers' shopping experience.
We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negatively impact our customers' shopping experience.
Convert Returns into Sales
As retailers, our job is to satisfy our customers and returns and refunds are a reality of retailing. Here's how to turn those inconvenient returns into exchanges and avoid refunds by implementing these simple customer service skills.
As retailers, our job is to satisfy our customers and returns and refunds are a reality of retailing. Here's how to turn those inconvenient returns into exchanges and avoid refunds by implementing these simple customer service skills.
Customer Comment Cards
A carefully planned and well-written customer comment card allows the customer to express their opinion and provide valuable feedback. This form of store evaluation not only helps measure customer satisfaction, but also shows the retailer what areas of operation may need additional resources.
A carefully planned and well-written customer comment card allows the customer to express their opinion and provide valuable feedback. This form of store evaluation not only helps measure customer satisfaction, but also shows the retailer what areas of operation may need additional resources.
Dealing With the Disgruntled
In retail, it's inevitable that there will be the occasional disgruntled customer. No matter how wonderful your products are or how committed you are to provide the best customer service, problems do occur. Armed with the following customer service tips, you can diffuse a situation and possibly even save the customer, as well as the sale.
In retail, it's inevitable that there will be the occasional disgruntled customer. No matter how wonderful your products are or how committed you are to provide the best customer service, problems do occur. Armed with the following customer service tips, you can diffuse a situation and possibly even save the customer, as well as the sale.
Product Review: Workplace Spanish for Retailers & Supermarkets
Workplace Spanish for Retailers & Supermarkets will help retailers communicate with their Spanish-speaking customers quickly and effectively.
Workplace Spanish for Retailers & Supermarkets will help retailers communicate with their Spanish-speaking customers quickly and effectively.
Customer Service Ideas To Bring in Customers
Susan Ward, your About Guide to Small Business: Canada, tells us about the four ways for small businesses to provide customer service that outshines the customer service of competitors.
Susan Ward, your About Guide to Small Business: Canada, tells us about the four ways for small businesses to provide customer service that outshines the customer service of competitors.
Good Customer Service Is No Longer Enough
Your About Guide to Management, John Reh, had the opportunity to ask a few questions of communications expert and author Dianna Booher, CSP. Find out why she says good customer service is no longer enough.
Your About Guide to Management, John Reh, had the opportunity to ask a few questions of communications expert and author Dianna Booher, CSP. Find out why she says good customer service is no longer enough.
Retail Business Is Show Business
Retail expert Anne M. Obarski offers these excellent tips on how to impress your customers.
Retail expert Anne M. Obarski offers these excellent tips on how to impress your customers.
What Customers Really Want
Melody Vargas, your About Guide to Retail Industry, brings us these Four strategies retailers can use to keep your customers coming back from Kelley Robertson.
Melody Vargas, your About Guide to Retail Industry, brings us these Four strategies retailers can use to keep your customers coming back from Kelley Robertson.
AMA: Retail Customer Service Tips
The best-planned strategies won't get you far unless your business provides good customer service. This article from the American Marketing Association provides customer service tips.
The best-planned strategies won't get you far unless your business provides good customer service. This article from the American Marketing Association provides customer service tips.
Customer Loyalty: Retail DOs & DON'Ts
Bateleur has been conducting Brand Equity Landscape Surveys in a host of retail markets. Analysis of these surveys has revealed a set of 12 generic principles for securing customer loyalty, as well as 10 generic pitfalls to avoid if one wants to diminish customer promiscuity.
Bateleur has been conducting Brand Equity Landscape Surveys in a host of retail markets. Analysis of these surveys has revealed a set of 12 generic principles for securing customer loyalty, as well as 10 generic pitfalls to avoid if one wants to diminish customer promiscuity.
Customer Satisfaction Survey
This survey can be edited for use by a retail store wanting to know how customers feel about their business. It is designed to identify areas needing improvement.
This survey can be edited for use by a retail store wanting to know how customers feel about their business. It is designed to identify areas needing improvement.