A couple of months ago I attempted to take back an item purchased at an electronics store. With unopened box and receipt in hand, I walked to the Customer Service Desk and presented my product for a refund. "Oh, I can't help you with that!" exclaimed the salesperson. "You need to take that back to the department where you bought it."

Despite the lack of customer service from the Customer Service Desk, I followed the gal's instructions and found my way to the correct department. Again, I showed my item and receipt. "Nu-uh. We can't take that back" I was told. "Why not?" I asked. "The box has never been opened and I have a receipt. Don't you still sell these?"

"Yeah, but it's been over 90 days. That's our policy."

The poor customer service I received and the lack of flexibility lost that store any future business of mine. Is your staff running customers out the door? Take a look at these negative customer service phrases retailers should avoid.

Do you have a customer service phrase to add to the list? Click 'comments' to share your negative no-no's.

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